Welcome to Telera (operating via t-num.com). This Privacy Policy explains how Telera Telecomunicações ("we", "us", or "our") collects, uses, stores, and protects your information when you access our website, use our virtual number and SMS OTP reception services, or sign in using third-party identity providers such as Google.
We are committed to upholding the highest standards of data privacy and transparency, in strict compliance with the Brazilian General Data Protection Law (LGPD, Law No. 13.709/2018), the European General Data Protection Regulation (GDPR), and the Google API Services User Data Policy.
1. Data Controller Information
The legal entity responsible for the processing of your personal data is:
- Company Name: Telera Telecomunicações
- Corporate Tax ID (CNPJ): 09.245.897/0001-98
- Registered Address: Rua Padre Anchieta, 2535, sala 1, Curitiba, PR, CEP 80730-000, Brazil
- Official Contact Email: [email protected]
- Service Domain: https://t-num.com
2. Information We Collect
We collect only the minimum information necessary to provide, secure, and bill our verification services:
A. Account and Registration Information
- Standard Registration: Name, valid email address, and an encrypted password (hashed with scrypt/bcrypt algorithms; plaintext passwords are never stored or accessible).
- Google Sign-In (OAuth 2.0): When you register or log in using Google, we receive your Google account ID, full name, verified email address, and profile photo URL. We do not request or access your Google contacts, Google Drive files, or any other Google account permissions.
B. Transactional and Billing Data
- Records of wallet top-ups, payment timestamps, payment methods (PIX or Credit Card), and payment processor reference IDs.
- For Brazilian domestic payments, tax identification numbers (CPF/CNPJ) required by Central Bank and tax regulations.
- Credit card security: All card payments are processed directly through certified PCI-DSS Level 1 compliant financial gateways (Pagar.me / Stone). Raw credit card numbers and CVVs never enter or persist on our servers.
C. Service and Operational Data
- Orders for temporary virtual numbers, destination service requested (e.g., WhatsApp, Telegram, Google), country selected, assigned virtual phone number, and received SMS OTP verification codes.
- Technical metadata: IP address, user-agent string, access timestamps, and session tokens, used exclusively for security audits and fraud mitigation.
3. Google API Services User Data Policy & Limited Use Disclosure
Telera uses Google OAuth 2.0 to provide convenient and secure authentication for our users. Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements:
- Limited Use: Google user data is utilized strictly to authenticate you, create your customer profile, and display your account name and email in the user console.
- No Data Sales: We do not sell, rent, or trade Google user data to any third party under any circumstances.
- No Advertising: We do not use, transfer, or analyze Google user data for personalized, targeted, or retargeted advertising.
- No AI Model Training: Google user data is not used to train machine learning or artificial intelligence models.
- No Human Inspection: No human is permitted to read your Google user data, unless: (i) you provide explicit permission for customer support troubleshooting; (ii) it is strictly necessary for security purposes (such as investigating fraudulent abuse); or (iii) it is required by mandatory legal compliance.
4. Purpose and Legal Basis for Processing
We process your personal information under the following legal bases:
- Contract Execution: To provide virtual numbers, receive and display incoming SMS OTP messages, and maintain your account balance.
- Legal and Regulatory Compliance: To comply with tax obligations, accounting rules, and Brazilian telecommunications standards.
- Legitimate Interests: To prevent platform abuse, automated fraud, chargebacks, and cyber threats.
- Consent: Where applicable, such as when you voluntarily authenticate through Google Sign-In.
5. Third-Party Data Sharing
We share data with third parties only to the extent strictly required to deliver our services:
- Payment Processors: Pagar.me / Stone to process secure PIX and credit card transactions.
- Telecommunication Carriers: Partner routing operators to allocate temporary virtual numbers. No personal customer identifiers (such as your name or email) are ever transmitted to telecommunication carriers.
- Legal Authorities: Only when legally compelled by valid court orders or official subpoenas under Brazilian jurisdiction.
6. Data Retention and Security
We implement comprehensive technical and organizational safeguards:
- All communications between your browser and our servers are encrypted using TLS 1.3 / HTTPS.
- Virtual phone numbers and received SMS OTP codes are temporary and automatically purged from active display according to operational timelines.
- Databases are restricted behind firewall security layers with strict role-based access controls.
- Account records are retained as long as your account remains active, or as required by applicable statutory accounting and tax retention periods.
7. Your Rights and Data Deletion
Under applicable data protection laws (LGPD and GDPR), you hold the following rights:
- Access and Rectification: You may review and update your account information directly in the customer portal.
- Revocation of Google Access: You can disconnect Telera from your Google account at any time through your Google Security Settings at Google Account Permissions.
- Account and Data Deletion: You may request the permanent deletion of your account and associated personal data by emailing [email protected]. We will process your deletion request within 15 business days, subject only to mandatory legal retention obligations.
8. Updates and Contact
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated revision date.
For questions, requests, or privacy inquiries, contact our Data Protection Officer at:
Telera Telecomunicações | Privacy Department
Email: [email protected]
Address: Rua Padre Anchieta, 2535, sala 1, Curitiba, PR, 80730-000, Brazil
Website: https://t-num.com